These general terms and conditions apply to orders and bookings made through The Knitwit Stable.

1. Identity and contact

The Knitwit Stable is operated by Stichting The Knitwit Stable, located at Kleiweg 27 B, 1396 HW Baambrugge, the Netherlands.

• Chamber of Commerce number: 87122960
• VAT number: NL864209873B01
• General inquiries, orders and returns: info@theknitwitstable.nl
• Telephone: +31 6 19 93 81 05

2. Applicability

These terms and conditions apply to all offers from The Knitwit Stable and to all distance contracts with consumers. Additional agreements may apply to business orders, custom-made projects or individual quotes. If an additional agreement deviates from these terms and conditions, that specific agreement shall prevail.

The terms and conditions are made available before the order is completed and can be saved. By placing an order, the customer confirms that they have read and accepted the terms and conditions.

3. Offer and agreement

We describe our products, prices, materials, sizes and availability as carefully as possible. Wool and other natural materials may show slight differences in colour, texture and appearance. Such natural variations are not considered defects.

An agreement is formed as soon as the order is placed and we have sent the order confirmation by email. We are not bound by obvious errors in prices, product information or availability, provided that the customer could reasonably understand that an error had occurred.

4. Prices and payment

All consumer prices include VAT and exclude any shipping costs, unless stated otherwise. Shipping costs are displayed before the order is completed.

Payment is made using the payment methods offered at checkout. An order is processed after payment or payment authorisation has been received.

5. Delivery

We deliver to the address provided by the customer. Most products are delivered from stock and are normally shipped within a few business days. A stated delivery time is an estimate unless a fixed delivery date has been expressly agreed.

When an order is shipped, the customer will generally receive a shipping confirmation with tracking and tracing. For periodic pre-orders, the expected delivery date stated on the product page or in the order confirmation applies.

The risk of damage or loss passes to the consumer as soon as the order is received by the consumer or a third party designated by the consumer.

6. Collection

Collection in Baambrugge is possible if it is offered at checkout or has been agreed in advance. The customer will be notified when the order is ready.

7. Right of withdrawal and returns

Consumers have a statutory right of withdrawal. In addition, The Knitwit Stable offers a 30-day return period after receipt for eligible products. The full policy is set out on the Returns & Right of Withdrawal page and forms part of these terms and conditions.

8. Conformity and warranty

A product must conform to what the customer may reasonably expect. The statutory warranty always applies. If a product is delivered incorrectly, arrives damaged or has a defect, please contact us as soon as possible at support@theknitwitstable.nl and include the order number and photos where relevant. We will then assess a suitable free-of-charge solution, such as repair, replacement, price reduction or refund, depending on the situation and the customer's statutory rights.

9. Workshops, masterclasses and custom-made products

For a workshop, masterclass or other leisure service on a specific date or within a specific period, the statutory right of withdrawal may be excluded. This is clearly stated before booking.

For products made to the customer's specifications or that are clearly personal in nature, the right of withdrawal may also be excluded. This only applies if the product actually falls under the statutory exception and this has been clearly stated in advance.

Any cancellation or rescheduling terms for an activity are stated with the relevant booking.

10. Gift cards

Gift cards are valid for the period stated at the time of purchase. They cannot be exchanged for cash unless required by law. In the event of loss or unauthorised use, we can only replace a gift card if its validity and remaining balance can be sufficiently established.

11. Complaints

A complaint can be submitted via info@theknitwitstable.nl. When making a complaint, please include the order number, a clear description and, where relevant, photos. We will confirm receipt as soon as possible and aim to respond substantively within 14 days. If more time is needed, we will let you know when a response can be expected.

12. Liability

The Knitwit Stable is liable for damage to the extent that it can be attributed to us under the law. Nothing in these terms and conditions limits statutory consumer rights or liability that cannot be excluded by law. We are not responsible for damage caused by improper use, improper care or disregard of product or washing instructions, unless this is attributable to a defect in the product.

13. Force majeure

If performance is temporarily impossible due to circumstances beyond our reasonable control, we may suspend performance for the duration of the situation. We will inform the customer as soon as possible. Consumers' statutory rights, including the right to rescind the contract in applicable cases, remain in effect.

14. Intellectual property

Texts, designs, photos, trademarks and other material on our website may not be copied or used commercially without prior permission, except to the extent permitted by law.

15. Applicable law

Dutch law applies to agreements with The Knitwit Stable. This choice of law does not deprive a consumer of the protection of mandatory law in the country where the consumer resides. Disputes shall be submitted to the competent court, unless the parties jointly choose another legally permitted solution.

16. Amendments

We may amend these terms and conditions. The terms and conditions available at the time the order was placed apply to that order. The current version and date are available on the website.

2. Privacy & cookies

This policy explains what personal data The Knitwit Stable uses, why we use it, with whom we share data, and what choices and rights you have.

1. Who is responsible?

Stichting The Knitwit Stable, Kleiweg 27 B, 1396 HW Baambrugge, is the data controller for the personal data described in this policy. You can send privacy-related questions to info@theknitwitstable.nl.

2. What data do we use?

• contact details, such as name, address, email address and telephone number;
• order, payment, return and transaction data;
• account details and communication with our customer service;
• data about participation in appointments, workshops or masterclasses;
• newsletter preferences and marketing interactions;
• technical data, such as IP address, device data, browser information and cookie data;
• information you provide to us yourself, for example in a message, review or request.

3. For what purpose and on what basis?

• Processing orders, delivery, payment, returns and providing service: necessary for the performance of the contract.
• Answering questions and complaints and preventing fraud or misuse: performance of the contract and our legitimate interest in providing good and secure service.
• Performing administrative and statutory obligations: necessary to comply with the law.
• Sending the newsletter and other direct marketing: on the basis of consent or, for existing customers where permitted, our legitimate interest. You can unsubscribe at any time.
• Ensuring the website functions technically, remembering preferences and measuring performance: for necessary functions, with consent where required by law.
• Personalised advertisements and marketing measurements: only with consent when required.

4. With whom do we share data?

We only share personal data when necessary for our service provision or statutory obligations. This may include Shopify and hosting or IT service providers, payment providers, banks, delivery services, accounting, email and newsletter services, customer service and analytics tools, and professional advisers. These parties only receive the data they need to perform their task.

We do not sell personal data.

5. Transfer outside the European Economic Area

Some service providers may process data outside the European Economic Area. In such cases, we use a valid transfer basis and appropriate safeguards, such as an adequacy decision or European Commission-approved standard contractual clauses, where required.

6. Retention periods

We do not retain personal data longer than necessary for the purpose for which it was collected, unless a statutory retention obligation applies. We generally retain financial and tax records for seven years. We retain order and customer service data for as long as necessary for performance, warranty, complaints and potential disputes. We retain newsletter data until you unsubscribe or the processing is no longer necessary. Technical and cookie data are retained according to the terms of the relevant cookie or service.

7. Your rights

To the extent permitted by law, you may request access, correction, deletion, restriction, transfer of data, or object to processing. You can withdraw consent at any time; this does not make earlier use of that consent unlawful. Send your request to info@theknitwitstable.nl. We may request additional information to verify your identity.

You may also submit a complaint to the Dutch Data Protection Authority.

8. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No system is completely risk-free; in the event of a relevant incident, we will act in accordance with our statutory reporting and information obligations.

9. Cookies

Our website uses cookies and similar technologies. Necessary cookies ensure that the website, shopping cart, security and checkout function. Preference cookies remember settings. Analytical cookies help us understand and improve the website. Marketing cookies may be used to measure or tailor advertisements.

Where consent is required, we only place the relevant cookies after you have given your consent. You can refuse consent or change it later via Cookie Preferences. Blocking necessary cookies may affect the operation of the website.

10. Amendments and contact

We may amend this privacy and cookie policy if our service provision, the systems we use, or statutory rules change. The current version and date are available on the website. For questions, you can email info@theknitwitstable.nl.

3. Returns & Right of Withdrawal

Not completely satisfied with your purchase? Read below to find out how to return or exchange an order and which statutory rights apply.

30-day return period

You can report a return for an eligible product within 30 days after receipt. The statutory 14-day cooling-off period is part of this longer period and remains fully applicable.

Reporting a return

Report your return in one of the following ways:

• log in to your customer account in Shopify and submit the return request there; or
• email info@theknitwitstable.nl with your order number and the item you wish to return.

You may state the reason for the return, but it is not required. After approval, you will receive the return instructions and return address. Do not return without reporting it, so that we can properly process your shipment.

Conditions for returns

• The product is unworn, unwashed and, where reasonably possible, in its original condition with tags attached.
• Preferably use the original packaging and pack the product carefully for transport.
• Clearly state your order number on the return shipment.
• You are responsible for the package until it has been received by us. Therefore, keep the proof of postage.

During the statutory cooling-off period, you may assess the product as would be possible in a store. If you go beyond what is necessary to establish its nature, characteristics and functioning, a reduction in value may be legally deducted.

Costs of the return shipment

The direct costs of returning the item are borne by the customer unless the product was delivered incorrectly, arrived damaged, or does not conform to the agreement. In such a case, we will cover the reasonable return costs after you have contacted us.

Refund

After receiving and inspecting the return, we will refund the amount due as soon as possible, generally within five business days. By law, the refund must take place no later than 14 days after the withdrawal notice; we may wait until we have received the product or until you have proven that you have sent it back, whichever happens first.

The refund will be made using the same payment method as that used to pay for the order, unless we expressly agree otherwise together.

In the event of a full withdrawal from the order within the statutory cooling-off period, we will also refund the original costs of the cheapest standard delivery offered. Any additional costs of a more expensive delivery method will not be refunded. In the event of a partial return or use of the additional return option after the statutory cooling-off period, the original shipping costs will not be refunded.

Exchanges

Want a different size or product? Report this via your customer account or info@theknitwitstable.nl. An exchange is subject to availability. If a direct exchange is not possible, we will refund the returned product and you can place a new order.

Exceptions

The right of withdrawal does not apply to:

• products made to your specifications or that are clearly personal in nature;
• workshops, masterclasses and other leisure services that take place on a specific date or within a specific period.

An exception only applies if it is legally applicable and clearly stated before purchase.

Delivered incorrectly, damaged or defective

Received the wrong product, arrived with a damaged package, or does the product not meet what you could expect? Email support@theknitwitstable.nl as soon as possible with your order number, a brief explanation, and photos where possible. We will then look for a suitable solution at no extra cost.

Return address

Use the return address you receive in the return instructions after approval. The intended address is:

The Knitwit Stable
Kleiweg 27 B
1396 HW Baambrugge
the Netherlands

Withdraw online

You can exercise your statutory right of withdrawal by emailing an unambiguous statement to info@theknitwitstable.nl. You can also use the model form for withdrawal. Use of a specific route is not required.

Model form for withdrawal

Only fill out and return this form if you wish to withdraw from the agreement.

• To: Stichting The Knitwit Stable, Kleiweg 27 B, 1396 HW Baambrugge, support@theknitwitstable.nl
• I/We hereby state that I/we withdraw from our agreement regarding the sale of the following goods / provision of the following service:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s), only if this form is submitted on paper:
• Date: