1. Ordering & delivery

Your order

After placing your order, you will receive a confirmation by e-mail. As soon as we have shipped your order, you will receive an e-mail with a track & trace link.

Most products are delivered directly from stock. We aim to ship your order within a few working days. Do you have a special request or do you need your order by a certain date? Please contact us at support@theknitwitstable.nl. We are happy to see what is possible.

Shipping costs

For shipping within the European Union, we charge €6.95 for all orders under €100. For orders over €100, shipping within the E.U. is free.

The Knitwit Stable also ships to countries outside the European Union. The available shipping options and associated costs will be shown during checkout. Is your country not listed? Please contact us at info@theknitwitstable.nl.

Pre-orders

Occasionally we work with a pre-order, which means you can sign up for an item that has not yet been produced. Different production and delivery times apply to these items. It will be explicitly announced and explained when an item is available for pre-order. The expected delivery date will then be clearly stated with the item concerned and in your order confirmation.

Collection

Would you prefer to collect your order? This is possible by arrangement at The Knitwit Stable in Baambrugge. Please contact us in advance at info@theknitwitstable.nl to arrange a collection time.

The Knitwit Stable
Kleiweg 27 B
1396 HW Baambrugge

Payment

You can pay securely via the payment methods shown during checkout, including iDEAL/Wero, credit card, Apple and Google Pay.

Questions about your order

Do you have a question or special request? E-mail us at info@theknitwitstable.nl and, if possible, include your order number. We try to respond within 24 hours.

Are you not completely satisfied with your purchase? We are happy to help you further.

Register a return

You can register a return online within 30 days of receipt via your customer account. If you prefer, you can also request a return procedure by sending an email to info@theknitwitstable.nl.

Please state in your email:

• your order number;
• which item you want to return or exchange;
• possibly the reason for return. This helps us improve our products and service.

After your registration, you will receive the return instructions from us.

Conditions

The item must be unworn, unwashed and in original condition, with the labels still attached. Preferably return the item in its original packaging.

The return costs are for the account of the customer. Keep the shipping receipt until we have fully processed your return.

Exchange

Do you want to exchange an item for a different size or version? Please indicate this in your return request. We will let you know if the desired item is available and how the exchange will proceed.

Refund

Once we have received and checked your return, we will refund the amount within five working days via the original payment method.

In case of a full cancellation of your order within the statutory cooling-off period, we will also refund the original costs of the cheapest standard delivery. In case of a partial return or a return after the statutory cooling-off period, the original shipping costs will not be refunded.

Exceptions

The following purchases cannot be returned:

• workshops and masterclasses that take place on a specific date;
• products that are custom-made or according to personal wishes.

Wrong or damaged item

Have you received a wrong or damaged item? Please contact us as soon as possible via support@theknitwitstable.nl, stating your order number. In that case, the costs for returning are for The Knitwit Stable.

Return address

Register your return with us in advance. You will then receive the return instructions.

Stichting The Knitwit Stable
Kleiweg 27 B
1396 HW Baambrugge
Netherlands

Wool naturally possesses special qualities. The material is dirt-repellent, odor-resistant, and largely self-cleaning. As a result, wool clothing needs to be washed much less frequently than clothing made from many other materials. With proper care, a wool product can last for years.

Airing

Often, simply airing out your wool clothing outdoors is enough to refresh it. Hang the garment in a dry, shaded place and let the wool do its work.

Washing

If washing is necessary, always check the care label inside the garment first.

Preferably use your washing machine's wool program at a maximum of 30 degrees Celsius and choose a special wool detergent. Do not use regular detergent or fabric softener. Wool detergent is pH-neutral and does not contain enzymes that can damage natural fibers.

Do you prefer to hand wash? Then use lukewarm water, a small amount of wool detergent, and avoid rubbing, wringing, and large temperature fluctuations. This prevents the wool from shrinking or felting.

If a grease stain does not come out in the washing machine, you can try to remove the stain with ox gall soap. Do this by dabbing, not with a lot of rubbing.

Drying

Lay wool clothing flat to dry on a clean, flat surface. Gently reshape the garment and allow it to air dry. Do not hang wet knitwear and do not put it in a hot dryer.

After washing, mohair can be refreshed in a cold or lukewarm dryer for about ten minutes to restore its characteristic hairy effect. If you also add a towel to the machine during washing and drying, the mohair will become extra fluffy again.

Storage

Store knitwear folded and flat. When you hang a knitted garment on a hanger, it can lose its shape due to its own weight. Always store wool clothing clean and dry. This also reduces the chance of moths.

Pilling and Shedding

Pilling is a natural phenomenon with wool. Small fiber balls can form due to friction, especially in areas such as the sleeves and sides. Carefully remove these by hand, with a wool comb, or a suitable device for wool clothing. Over time, pilling will usually decrease.

Mohair may shed some fibers while being worn. Keep this in mind when wearing it over dark clothing.

Repairing

A small hole or damage does not mean a garment is written off. Small repairs can often be done yourself. If you can't manage it or want to know what we can do? Send an email to info@theknitwitstable.nl, preferably with a photo of the damage. We will let you know what options are available. We only repair items from The Knitwit Stable.

Closing the Loop

No longer wearing a product? Pass it on, sell it, or contact us to discuss options for reuse or recycling.

A completely undyed product made of 100% wool can eventually biodegrade. Always check the full material composition first.

When will my order be shipped?

Most products are shipped from stock. We aim to ship your order within a few business days. As soon as your order is on its way, you will receive a track & trace link via email.

What are the shipping costs?

For shipping within the Netherlands, we charge €6.95. For other countries, shipping costs will be calculated during checkout.

Do you ship internationally?

Yes. We ship to many different countries. The available countries and shipping costs will be shown during checkout. If your country is not listed, please contact us.

Can I pick up my order?

Yes, pickup at The Knitwit Stable in Baambrugge is possible by arrangement. Please contact us via support@theknitwitstable.nl to schedule an appointment.

How do I choose the right size?

For each garment, the product's measurements are listed. Compare these with a garment that you find comfortable. Our designs do not all have the same fit. Therefore, do not only look at the indicated ready-to-wear size, but especially at the measured dimensions and the description of the fit.

Can I try on the collection somewhere?

At various times, you can come and view and try on our collection at the farm in Baambrugge. For current information and available times, please visit the Visit page.

Can I return or exchange my purchase?

Yes. You can register a return within 30 days of receipt via your customer account or support@theknitwitstable.nl. Please include your order number and which item you wish to return. You may also state the reason for the return, but this is not mandatory. For all conditions, please visit the Returns & Exchanges page.

How do I care for my wool clothing?

Wool hardly needs washing. Airing is often sufficient. If washing is necessary, use a wool wash program at a maximum of 30 degrees and a special wool detergent. For detailed instructions, please visit the Wash & Care page and always check the wash label.

Is pilling normal?

Yes. Pilling is a natural phenomenon in wool and occurs due to friction. You can carefully remove the pills by hand, with a wool comb, or a suitable device for wool clothing.

Why might my product differ slightly from the photo?

Wool is a natural material. Small differences in color, texture, and appearance are part of the fiber's character. Especially with undyed wool, natural nuances can be visible. This makes every product a little different.

Are all products immediately available?

Most products are shipped from stock. Periodically, we organize a pre-order. For pre-orders, the expected delivery date is clearly stated on the product page.

Do you offer repairs?

Do you have damage to a product from The Knitwit Stable? Send a photo and a brief explanation to support@theknitwitstable.nl. We are happy to explore the possibilities.

Where can I find information about visits, workshops, and masterclasses?

Information about visits, appointments, workshops, and masterclasses can be found on the Visit page.

How can I contact you?

For questions about orders, returns, and products, you can email support@theknitwitstable.nl. For general inquiries, use info@theknitwitstable.nl. We aim to respond within 24 hours. You can reach us by phone at +31 6 19 93 81 05.